Shipping and Service Delivery Policy

1. Nothing is shipped

Leena Software Solutions operates MockTest as a wholly online service for school students. We do not sell, stock, pack or dispatch any physical item. To be explicit, so that there is no doubt:

• No physical shipment. Nothing is posted, couriered or hand delivered.
• Therefore no shipping charges. No delivery fee, handling fee, packaging fee or cash-on-delivery charge is ever added to your payment. The price shown before you pay is the whole amount.
• No tracking. There is no consignment number or tracking link, because there is no consignment.
• No delivery partner. We use no courier, logistics provider or postal service, in India or anywhere else.
• No delivery address. We never ask for a postal address to deliver a purchase, and none is needed to buy or take a mock test.
• No international shipping question arises. The service is reached through a web browser wherever the student is.

All prices are in Indian Rupees (INR) and are inclusive of all applicable taxes. Leena Software Solutions is not registered under GST, so no GST is charged, no GST rate is shown separately and no GST invoice is issued. The amount displayed is the total amount payable.

2. How quickly access is delivered

Access is provisioned immediately on payment confirmation, and in all cases within one business day.

In practice, delivery is instant. The payment is confirmed and the mock test opens for the student in the same session, without waiting, without a manual approval step and without anyone at our end having to act. The one-business-day figure is the outer limit we hold ourselves to if a payment confirmation is delayed by the bank or the gateway; it is not the normal experience.

3. What you receive

Your purchase is delivered to the MockTest student account that was logged in and registered at the time of purchase. There is no separate download, no licence key and no email attachment to wait for. What the fee gives you is:

• Access to the mock test you paid for, in the student dashboard of that account.
• The timed exam itself — the question paper, with the countdown and the number of questions, total marks and duration exactly as they were shown to you on the dashboard before you paid.
• Your score, available on the Results page of your account once the exam is submitted, showing the exam name, the date, the total marks and the marks you obtained.
• The answer review, opened from that same Results page, so the student can go back through the paper and see how each question was answered.

The exact flow

1. Log in to MockTest and open the student dashboard.
2. Select the class. The dashboard lists the mock tests that are live for that class, each showing the number of questions, the total marks and the time allowed.
3. Press Proceed on the mock test you want. If that mock test has already been paid for on this account, the exam opens immediately and no payment is asked for again.
4. If it has not been paid for, the Razorpay Payments Private Limited checkout opens on the same page. You pay there.
5. As soon as the payment is confirmed and captured, the exam opens. That is the delivery. There is no gap and no separate step.
6. Submit the exam. Your score appears under Results, and the answer review opens from there.

Because access is tied to the account, please make sure the student is logged in to the correct account before paying. Access is delivered to the account that made the payment and cannot be moved to a different account afterwards.

4. Confirmation of your payment

Every successful payment is confirmed against a Payment ID (it begins with pay_) and an Order ID (it begins with order_), both generated by Razorpay Payments Private Limited and recorded against your account together with the date, the amount and the payment method.

Razorpay Payments Private Limited also sends its own payment confirmation to the email address and mobile number given at checkout. Keep those two IDs. They are what identifies your transaction if you ever need to write to us about access, a duplicate charge or a refund.

5. If you do not receive access

If money has left your account and the mock test has not opened, treat it as a delivery failure and tell us. Do not pay a second time. Follow these steps.

1. Refresh and log in again. Sign out of MockTest, sign back in to the same account, open the dashboard and select the same class. Press Proceed on the same mock test. In most cases the exam opens straight away, because the payment was already recorded.
2. Check you are on the right account. Access is delivered to the account that was logged in when the payment was made. If the household has more than one login, check the other one.
3. Write to support@milansalvi.com with the registered email address of the account, the Payment ID or Order ID, the name of the mock test, and the date and amount of the payment.
4. Or phone +91 78875 66152 during Monday to Friday, 10:00 AM to 6:00 PM IST if you would rather talk it through.
5. We fix it the same working day. A report of paid-but-no-access that reaches us within business hours is resolved on that same working day. If it arrives outside business hours, it is taken up at the start of the next working day. We either restore access to the mock test, or we tell you that we cannot.

If access cannot be restored, you get your money back. A payment debited without access being granted is an expressly refundable case under our Cancellation and Refunds Policy. Approved refunds are initiated with the payment gateway within 5 to 7 business days of approval, and then reach you according to your bank or card issuer's own timeline, typically a further 5 to 10 business days. The money goes back to the original payment method. You do not have to argue the point; it is written into the policy.

6. Failed and incomplete payments

If a payment fails, or you close the checkout before it completes, no access is granted and, in the normal case, no money leaves your account. Where a bank has placed a temporary hold on a failed transaction, that amount is released by the bank itself, usually within 5 to 7 business days. If a failed payment has been debited and not returned to you within that period, write to support@milansalvi.com with the Payment ID and we will trace it with Razorpay Payments Private Limited.

7. Who the account belongs to

A MockTest account is registered and operated by a parent, legal guardian, or an authorised school or teacher, who must be 18 or older. That adult is the person who contracts with us and makes the payment, and delivery is made to that adult's account. A child uses the service only under that adult's supervision and with that adult's consent.

8. Questions about delivery

Anything about access, timing or delivery goes to support@milansalvi.com. If you are not satisfied with how we handled it, escalate to our Grievance Officer, Milan Manohar Salvi, Proprietor, at grievance@milansalvi.com. Grievances are acknowledged within 48 hours and resolved within 30 days. The full procedure is on the Grievance Redressal page.

This policy is governed by the laws of India and is subject to the exclusive jurisdiction of the courts in Maharashtra, India.